You just scanned the QR code on our box because you suspect there might be damage. Don't worry, we will get through this together.
First steps:Take 4-6 photos showing the entire box and any sides that look damaged, torn, crushed.. you get the idea. If you can see obvious damage to the contents: bent wheels, dented/scratch frame or fork, please take photos of those as well.
If the damage is significant or catastrophic, please refuse delivery:
Refuse a signature required FedEx package by telling the driver you don't want the package and refuse to sign for it. FedEx will return the bicycle to us. You can reach out to our Live Chat during business hours to arrange a replacement bicycle/order. If outside of our business hours please email us firstname.lastname@example.org. Please reference your order number when contacting us along with photos of the damaged box and or bicycle.
Catastrophic damage: Bent or dented fork or frame, broken wheels etc.
If the damage appears to be minor, please sign for your delivery.
Signing for your new bicycle with minor damage allows us to quickly address the problem by sending replacement part(s) when necessary.You can reach out to our Live Chat during business hours to arrange a replacement part(s). If outside of our business hours please email us email@example.com Please reference your order number when contacting us along with photos of the damaged part(s).
Minor damage: scratched pedals or handlebar, torn grips, broken derailleur hanger(the part that the gear change mechanism attaches to the rear of the frame).
Thank you for your patience and understanding. It is our goal to resolve the sometimes inevitable problems associated with shipping damages as quickly as possible to get you back to riding.
-Able Customer Support Team
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